The creed to a successful
company
“We made a statement, one that
was colossal in nature to impact almost everyone that came in contact with us. We
amassed a lot of controversy that gave us an axiomatic authenticity in our
belief for what we stood for.
We became the stronghold for the
majority and the enemy of the few. The gravitational force that engrossed and
enslaved the dynamic mind and made a mockery of the erratic ones that could not
think towards the future.
We became the best in our field,
not by our own opinion but rather by the masses that surrounded us.”
The customers
Any establishment in the world
follows a clear and selected pattern to accomplish the goals they set out. They
are cognizant of the stones that will be thrown their way, cognizant of the
huddles they will have to skip but they create a pattern that will circumvent
all of it.
No matter the difference in the
service that is provided, an establishment with the aim of being successful has
a pattern.
For those that cater to the
public or even a select few, in their patterns they include a package to
specially deal with their customers. A package that will delve into different
“what if” situations so as to create a pool of solutions to provide for their
customers.
Any customer after having a
complaint, worry, or any issue with the company ought to be received as a bride
and groom would be received at a wedding feast, without them there will not be
a wedding. A customer is the rhythm of the music, without it nothing makes
sense. A customer, no matter his or her status is the head to the rest of your
body, without it you will move, walk or run a few paces then fall down and
wither unto death.
Treating your customer with as
much dignity as you know to be the standard in the world or above that standard
is they way to go. They are your customers for a reason.
And know that if you do not treat
them right they will find elsewhere that does.
Some customers do not want to indulge
into being treated like kings or queens, they just want to be understood and
they want to feel like you are ready to jump off a cliff to help them. Occasionally,
you won’t have a solution to their problem; if so let them know softly.
Your employees ought to reserve
their personal problems in the far pocket of their minds so when they are at
work, they realize what they are there for. They ought to work with a
meticulous mind that will give a hundred percent.
SO, this is to all establishments
in the world especially in my country Tanzania your customers are the reason
your business moves on. They are the real heroes to be celebrated as you smile
in your “end of year meeting” realizing how much annual profit you have made.
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